Shipping Policy
Shipping Policy
Shipping Information
At Olivia & Rose Boutique, we are committed to delivering your order as quickly and efficiently as possible. Every order is carefully prepared and inspected before shipment to ensure it meets our quality standards.
Order Processing
Once your order has been placed, our team will begin preparing it for shipment.
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Processing time: 1–3 business days
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Orders placed on weekends or public holidays will be processed on the next business day
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You will receive a confirmation email immediately after placing your order
During busy periods, processing times may be slightly extended. We appreciate your patience and understanding.
Estimated Delivery Times
After your order has been processed and shipped, estimated delivery times are typically:
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Standard Shipping: 5–15 business days
Delivery times may vary depending on your location, carrier performance, weather conditions, customs procedures, and seasonal demand.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
Free Shipping
We are pleased to offer free shipping on all orders.
There are no minimum purchase requirements, and no additional shipping charges will be added at checkout.
Tracking Your Order
As soon as your package has been shipped, you will receive a tracking number via email.
Please allow up to 48 hours for tracking information to become active within the carrier's system.
If you experience any issues tracking your order, our customer support team will be happy to assist you.
Shipping Delays
While we strive to deliver all orders within the estimated timeframe, occasional delays may occur due to factors outside our control, including:
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High seasonal demand
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Carrier delays
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Customs inspections
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Severe weather conditions
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Public holidays
We appreciate your understanding and will do our best to keep you informed throughout the shipping process.
Incorrect Shipping Information
Customers are responsible for ensuring that all shipping details entered during checkout are accurate.
Olivia & Rose Boutique cannot be held responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete shipping information provided by the customer.
If you notice an error in your shipping details, please contact us as soon as possible at:
Lost Packages
If your package appears to be lost during transit, please contact our support team.
We will work directly with the shipping carrier to investigate the shipment and determine the appropriate resolution.
If the package is officially confirmed as lost, we may offer a replacement or refund depending on the circumstances.
Shipping Protection
For additional peace of mind, customers may have the option to purchase Shipping Protection during checkout.
Shipping Protection may cover:
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Packages lost during transit
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Items damaged during delivery
If Shipping Protection was purchased and an eligible issue occurs, please contact our support team within 7 days of delivery (or expected delivery date).
Supporting documentation such as photographs of damaged items or tracking information may be required.
Exclusions
Shipping Protection does not cover:
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Incorrect addresses entered during checkout
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Packages marked as delivered by the carrier but subsequently lost or stolen
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Delays caused by customs procedures
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Delays caused by shipping carriers beyond our control
Contact Us
If you have any questions regarding shipping, delivery times, or tracking information, please contact our customer support team.
Olivia & Rose Boutique
Email: info@olivia-rose-boutique.com
We are always happy to assist you and ensure you have the best possible shopping experience.