Privacy & Cookie Policy
Privacy & Cookie Policy
Introduction
At Olivia & Rose Boutique, we value your privacy and are committed to protecting your personal information. When you visit our website, certain data may be collected to help us understand how visitors interact with our store. This information allows us to improve our website, enhance your shopping experience, and provide better services.
If you prefer not to have analytical data collected, you may adjust your cookie preferences at any time through your browser settings or our cookie management tools.
Contact Information
Olivia & Rose Boutique
Email: info@olivia-rose-boutique.com
Cookies
Our website uses cookies and similar technologies to improve functionality, remember your preferences, analyze website traffic, and personalize content.
Cookies are small text files stored on your device when you visit a website. They do not contain viruses or harmful software and can be removed or disabled through your browser settings.
By continuing to browse our website, you consent to the use of cookies in accordance with this policy. You may change or withdraw your consent at any time.
Information We Collect
When you visit our website, place an order, subscribe to our newsletter, or contact us, we may collect certain information, including:
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IP address
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Browser type and device information
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Geographic location (country, region, or city)
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Pages visited and browsing activity
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Purchase history
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Name, email address, shipping address, and billing information
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Any information voluntarily provided through forms or customer support inquiries
We only collect information necessary to provide our services and improve your experience.
Marketing Communications
When you subscribe to our newsletter or provide consent during checkout, you may receive promotional emails regarding new arrivals, special offers, and updates from Olivia & Rose Boutique.
You can unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us directly at:
Contact Forms & Customer Inquiries
If you contact us through our website, we may store the information you provide, including your name, email address, and message content. This information is used solely to respond to your inquiry and provide customer support.
We do not use information submitted through contact forms for marketing purposes without your explicit consent.
SMS Privacy & Marketing
If you provide your mobile phone number and opt in to receive SMS communications, you agree to receive text messages from Olivia & Rose Boutique, including:
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Promotional offers
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Order updates
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Shipping notifications
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Abandoned cart reminders
Your phone number is collected only when you voluntarily provide consent.
We do not sell, rent, or share SMS consent data with third parties for marketing purposes. However, trusted service providers may process SMS communications on our behalf.
You may opt out at any time by replying STOP to any SMS message you receive from us.
Information collected through SMS communications is protected under the same privacy and security measures outlined in this policy.
For questions regarding SMS communications, please contact:
Analytics & Tracking Technologies
To better understand how visitors use our website and to improve our services, we may use analytics and advertising tools, including:
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Google Analytics
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Meta (Facebook) Pixel
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TikTok Pixel
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Pinterest Pixel
These tools may collect anonymous usage information and help us measure marketing performance and website engagement.
You may disable cookies or tracking technologies through your browser settings if desired.
Data Security
Protecting your information is a top priority.
We implement industry-standard security measures designed to protect your personal data against unauthorized access, misuse, disclosure, alteration, or destruction.
Our security measures include:
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SSL encrypted connections
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Secure payment processing
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Regular security monitoring and updates
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Restricted access to personal information
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this policy, including legal, accounting, and regulatory requirements.
Typical retention periods include:
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Customer support inquiries: up to 12 months
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Order information: as required by applicable tax and accounting laws
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Marketing preferences: until consent is withdrawn
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Website analytics data: retained for business analysis and performance monitoring
Data Breach Procedures
In the unlikely event of a data breach that may affect your personal information, we will investigate the incident promptly and take appropriate corrective action.
Where legally required, affected individuals will be notified within the applicable regulatory timeframes.
Your Rights
Depending on your location and applicable privacy laws, you may have the right to:
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Access your personal data
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Request a copy of your information
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Correct inaccurate information
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Request deletion of your data
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Withdraw consent for marketing communications
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Object to certain forms of data processing
To exercise any of these rights, please contact:
Changes to This Policy
Olivia & Rose Boutique reserves the right to update or modify this Privacy & Cookie Policy at any time. Any changes will be posted on this page and become effective immediately upon publication.
We encourage customers to review this policy periodically to stay informed about how we protect personal information.
Contact Us
Olivia & Rose Boutique
Email: info@olivia-rose-boutique.com
Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM