Return & Refund Policy
Return & Refund Policy
Policy Agreement
By placing an order with Olivia & Rose Boutique, you acknowledge that you have read, understood, and agreed to the terms outlined in this Return & Refund Policy.
By completing your purchase, you confirm that:
- You have reviewed and accepted the conditions for returns and refunds.
- You understand and agree to follow the return procedure described below.
- In the event of a payment dispute or chargeback, this policy and all related order records may be used as supporting documentation.
Returns
We want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return within 14 days of receiving your package, provided the following conditions are met.
Return Requirements
To qualify for a return:
- The item must be unused, unworn, and in its original condition.
- All original packaging, tags, and accessories must be included.
- The product must not show signs of damage caused by improper use.
- Return shipping costs are the responsibility of the customer.
Once your return is received and inspected, we will notify you regarding the approval of your refund.
How to Request a Return
To begin a return request, please contact our customer support team at:
Please include:
- Your order number
- Full name
- Email address used for the purchase
- Reason for the return
- Photos of the item if it arrived damaged or defective
After reviewing your request, we will provide further return instructions.
Please do not return any items without prior authorization, as unauthorized returns may not be accepted.
For your protection, we recommend using a tracked shipping service and keeping proof of shipment until your return has been completed.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Include:
- Your order number
- A description of the issue
- Clear photographs showing the problem
Once reviewed, we will determine the most appropriate solution, which may include:
- A replacement item
- A partial refund
- A full refund where applicable
In some cases, a return may not be required before a resolution is provided.
Refund Process
Once your returned item has been received and approved, your refund will be issued to the original payment method used during checkout.
Please allow:
- Up to 7 business days for return inspection
- An additional 5–10 business days for your bank or payment provider to process the refund
Refund processing times may vary depending on your financial institution.
Order Cancellations
Orders may be canceled before they have entered processing.
Because orders are processed quickly, we cannot guarantee that cancellation requests can be accommodated after an order has been prepared or shipped.
To request a cancellation, please contact:
as soon as possible after placing your order.
If the order has already shipped, it must be returned according to the return procedure outlined above.
Lost Packages
If your package appears to be lost during transit, please contact our support team.
We will work with the shipping carrier to investigate the issue and determine the appropriate resolution.
If a package is officially confirmed as lost by the carrier, a replacement or refund may be offered depending on the circumstances.
Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return once opened or used.
Items that show signs of wear, washing, misuse, alteration, or damage caused after delivery may not qualify for a refund.
Chargebacks & Payment Disputes
If you experience any issue with your order, we kindly ask that you contact us first so we can resolve the matter quickly and fairly.
In the event of a chargeback or payment dispute, Olivia & Rose Boutique may provide relevant documentation, including:
- Order confirmations
- Shipping and tracking information
- Customer communication records
- Proof of delivery where available
Our goal is always to reach a fair resolution directly with our customers.
Contact Us
If you have any questions regarding this Return & Refund Policy, please contact our customer support team:
Olivia & Rose Boutique
Email: info@olivia-rose-boutique.com
We are committed to providing excellent customer service and will be happy to assist you.